Ordering
Wood Puzzle Products are all hand made.
While every effort is made to get your order to you as quickly as possible some products, especially, personalised and products offering colour and font choices, will take up to 28 days to process.
If you require your order earlier for a special occasion just let us know and we will endeavour to process it and get it to you as required.
When ordering a confirmation email will be sent and another when you order is ready to be sent.
Order Form
Download our order form if you prefer to place your order offline. Form can be faxed to us on 07 5433 1080, or posted to PO Box 539, Burpengary, Qld 5405.
Overseas Orders
WOOD PUZZLES welcomes overseas orders. Payment must be made in Australia dollars. All duties and taxes applicable are to be paid by the customer and are not included in product or delivery prices.
Please contact us for delivery details and costs.
Delivery
Delivery Cost quoted on your order will be the maximum rate charged through Australia Post. Each order is assessed and if delivery cost is less you will be charged the lesser amount.
IN SOME CASES WHERE TWO OR MORE ITEMS ARE PURCHASED delivery cost could be reduced.
e.g. Delivery for 2 kindy chairs would be considerably less than twice the cost of one.
Express Delivery is given as an option........
This does not mean that orders will be received the following day after ordering, especially personalised items. It may still take up to 28 days to receive your order if it has to be specially made.
THe advantage of Express Delivery is that delivery time will be reduced once the order is ready to dispatch AND THE ORDER CAN BE TRACKED THROUGH AUSTRALIA POST WEBSITE....When your order is ready to be sent the email advising you will contain the tracking information.
Returns and Exchanges
Any goods that are returned through inappropriate ordering by the customer can be exchanged for goods of the same value. Any item made especially for a customer i.e. personalised items will be charged a 20% return fee.
If a product is returned because of breakage or faulty workmanship the item will be replaced, taking into account normal "wear and tear " usage.
Damaged Deliveries
If your order arrives to you damaged please examine package before opening and contact the delivery agent immediately. Then Contact WOOD PUZZLES so the we can also follow up any claim and then return order to WOOD PUZZLES.
Order Cancellations
If any order is cancelled before delivery, a refund may be granted. Any item made especially for a customer i.e. personalised items with be charged a 20% cancellation fee.
Payment
Before making Direct Deposit payment please wait for a delivery cost confirmation email.
Payment can be by:
- direct deposit into our account
- using our online secure Creditcard payment
- sending a cheque/postal order to:
WOOD PUZZLES
PO Box 539
Burpengary QLD 4505
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