WOOD PUZZLES Specialists in Timber Toys, Games and Puzzles

How to Order \| Order Form \| Payment Details \| Delivery & Postage \| Prices Returns and Damages \| Disclaimer

WOOD PUZZLES has 5 easy ways to order our products:
	Phone Phone your order to us on (07) 3205 1985. We are open between 8:30am and 5pm weekdays EST. Have your credit card details handy.
	Print and Fax Send your order via fax. Simply print out our orderform, complete the required details and fax it to (07) 3205 1985. Our faxline is open 24 hours a day, 7 days a week.
	Email Email your order to us at sales@woodpuzzles.com.au. Please include your name, contact details, delivery details, the products you wish to order including product code, quantity and colours etc (if applicable). As email is a unsecure method, WOOD PUZZLES reccomends that you phone your credit card details through to us.
	Mail Send your order via the post. Simply print our orderform, complete the required details and mail it to : WOOD PUZZLES Unit 4/17 Kenworth Place BRENDALE Queensland 4500 Include your credit card details, a cheque or money order.
	In Person Visit our factory and showroom located at: Unit 4/17 Kenworth Place Brendale QLD to place your order. See location map. We are open between 8:30am and 5pm weekdays and 9.00 to12noon on Saturdays. Other times are available by appointment.


Download and print our Orderform. Orderform Adobe Acrobat Format (Acrobat Reader is required..to download go to Adobe) Please allow a few minutes to download. If you have any trouble please contact us.


WOOD PUZZLES accepts the following payments:
Credit cards - Mastercard, VISA, Bankcard, Diners, American Express Personal and business cheques Money orders Direct Deposit into our bank account. Contact us for details Make cheques and money orders payable to Wood Puzzles. Payment is required before any goods are sent. Once payment has been confirmed your order will processed.

Delivery Times Please allow up to 3 weeks for delivery of standard items. Personalised products, special orders and larger toys may take longer. We will advise you if delivery will take longer or if there are any delays. If an item is required by a specific date, please specify this on the orderform or contact us to discuss the details. Availability All products are made in Brendale by us. We will endeavour to delivery any items with in three weeks of ordering. If there is any delay we will notify you with the details and expected delivery date. Order Confirmation All orders received by email will be replied with an order confirmation. Other order methods may request an order confirmation by writing "order confirmation required" on the orderform. Delivery within Queensland Delivery is generally by Australia Post. Postage cost for delivery within Queensland order value $100 or less - $6.00 postage & handling order value $101 to $200 - $8.00 postage & handling order value over $201 - $12.00 postage & handling Interstate Delivery Interstate delivery costs depend on the delivery location and the products ordered. Contact us and we will work out the price according to your location and the products you wish to order. Overseas Delivery WOOD PUZZLES welcomes overseas orders. Payment must be made in Australia dollars. All duties and taxes applicable are to be paid by the customer and are not included in product or delivery prices. Please contact us for delivery details and costs.

All prices, product and freight are inclusive of the GST. Every effort is made to keep prices as specified. However we maintain the right to amend prices when applicable. If a price change occurs while an order is being processed you will be informed of the new prices before payment has been put through.


Returns and Exchanges Any goods that are returned through inappropriate ordering by the customer can be exchanged for goods of the same value. Any item made especially for a customer i.e. personalised items with be charged a 20% return fee. If a product is returned because of breakage or faulty workmanship the item will be replaced, taking into account normal "wear and tear " usage. Damaged Deliveries If your order arrives to you damaged please examine package before opening and either return with delivered or contact the delivery agent immediately. Contact WOOD PUZZLES so the we can also follow up any claim. Order Cancellations If any order is canceled before delivery, a refund may be granted. Any item made especially for a customer i.e. personalised items with be charged a 20% cancellation fee.


Every effort has been made to make this website as accurate as possible. Due to possible computer variations we can not guarantee the appearance or colour of our products as they appear on your screen. We may at times make changes to our product availability, details or pricing. As soon as such changes are made we shall endeavor to reflect this on our site.
If you have any queries or questions regarding any of our ordering policies please don't hesitate to contact us for clarification.

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